Nicole Allen Studio Legal Policies

Your Privacy Matters

Your privacy is important to us. This Privacy Policy explains how Nicole Allen Studio collects, uses, stores, and protects personal information when you visit our website, contact us, subscribe to our email list, purchase digital products, submit an application, or work with us for services.

We only collect information that is reasonably necessary to operate our business, provide our services, communicate with you, deliver purchased products, improve our website, and comply with applicable legal or business obligations.

Information We Collect

Information You Voluntarily Provide

We may collect personal information that you choose to provide, including:

• Name

• Email address

• Phone number

• Business name

• Website URL

• Social media links or handles

• Mailing or billing address

• Payment-related information

• Project details, brand information, business goals, or other information submitted through forms, questionnaires, applications, emails, or client communication

• Testimonials, reviews, photos, graphics, logos, copy, or other materials you submit for project use or publication

You may provide this information when you:

• Fill out a contact form or application

• Book a call

• Subscribe to an email list

• Purchase a template, digital product, membership, or other offer

• Become a client

• Complete a questionnaire

• Send files, photos, brand assets, or website content

• Communicate with us by email, phone, text, or social media

• Leave a review or testimonial

Information Collected Automatically

When you visit our website, certain information may be collected automatically through our website platform, analytics tools, cookies, or similar technologies.

This may include:

• IP address

• Browser type and version

• Device type

• Pages visited

• Time spent on pages

• Referring website or source

• General location data

• Website usage patterns

• Error logs or technical data

This information helps us understand how visitors use our website, improve performance, troubleshoot errors, and make our website more useful.

How We Use Your Information

We may use personal information to:

• Respond to inquiries

• Review applications

• Schedule calls or meetings

• Provide web design, email marketing, branding, template, or related services

• Deliver purchased digital products or membership access

• Process payments

• Send invoices, receipts, proposals, and project updates

• Communicate about your project, account, purchase, or subscription

• Send email newsletters, updates, promotions, or educational content when you have opted in

• Improve our website, offers, services, and client experience

• Maintain business records

• Protect against fraud, misuse, or unauthorized activity

• Comply with legal, tax, accounting, and contractual obligations

We do not sell your personal information.

Email Marketing

If you subscribe to our email list, download a free resource, purchase a product, or otherwise opt in to receive emails from us, we may send you educational content, updates, promotions, or other marketing communications.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

We do not intentionally add people to our marketing email list without permission.

Payments

Payments may be processed through third-party payment providers such as Squarespace Payments, Stripe, PayPal, or another secure payment processor.

We do not directly store your full credit card number or complete payment details. Payment processors handle payment information according to their own privacy policies and security practices.

Third-Party Tools and Service Providers

We may use trusted third-party tools to operate our website and business. These may include, but are not limited to:

• Squarespace for website hosting, forms, scheduling, proposals, invoices, or payments

• Flodesk for email marketing and email opt-in forms

• Google Workspace or Gmail for business communication

• Google Analytics for website analytics, if installed

• Stripe, PayPal, or Squarespace Payments for payment processing

• Canva, Trello, Showit, Google Drive, or similar tools for client project management, design, file sharing, or collaboration

• Membership, course, template, or checkout platforms if used to deliver digital products or memberships

These third-party providers may collect or process information according to their own terms and privacy policies. We only share information with third-party providers when reasonably necessary to operate our business, deliver services, process payments, communicate with you, or manage projects.

Client Project Information

If you become a client, you may provide access to website platforms, email marketing platforms, brand files, business documents, client-facing copy, images, logins, or other project materials.

We use this information only for the purpose of completing the work you hired us to do, communicating with you about your project, maintaining appropriate business records, and fulfilling any related contractual obligations.

You are responsible for ensuring you have the right to share any materials, photos, copy, client information, testimonials, or third-party assets you provide to us for use in your project.

Testimonials and Portfolio Use

If you provide a testimonial, review, or project feedback, we may use it on our website, sales pages, social media, portfolio, or promotional materials.

If your project agreement allows portfolio use, we may display completed work, screenshots, visuals, links, or general descriptions of the project to show examples of our services.

We will not intentionally publish private login details, sensitive business information, or confidential project information.

SMS and Text Communication

We may communicate by text message for conversational or project-related purposes if you provide your phone number and communicate with us that way.

We do not share mobile phone numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes.

If we ever use SMS for marketing purposes, we will only do so with appropriate consent and will provide a way to opt out.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, understand website traffic, improve user experience, and, if applicable, support marketing or advertising efforts.

Please see our Cookie Policy below for more information.

How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purpose it was collected, including to:

• Provide services

• Deliver products

• Maintain business records

• Comply with legal, accounting, or tax obligations

• Resolve disputes

• Enforce agreements

• Improve future services and client experience

When information is no longer needed, we may delete it, archive it, or anonymize it where appropriate.

How We Protect Information

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted online.

You are responsible for keeping your own passwords, account access, and login credentials secure.

Children’s Privacy

Our website, products, and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

Your Privacy Choices

Depending on where you live, you may have rights to access, update, correct, delete, or request information about the personal information we hold about you.

You may contact us to:

• Request access to personal information we have about you

• Ask us to correct inaccurate information

• Request deletion of certain information

• Unsubscribe from marketing emails

• Ask questions about how your information is used

We may need to verify your identity before completing certain requests.

Third-Party Links

Our website may include links to third-party websites, tools, platforms, or resources. We are not responsible for the privacy practices, content, policies, or security of third-party websites.

Once you leave our website, your activity is governed by the policies of the third-party site you visit.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, tools, services, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

Contact

For privacy-related questions, contact:

Nicole Allen
EmberFlow Studio
nicole@emberflowstudio.com

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. Cookies help websites function, remember preferences, understand visitor behavior, and improve the browsing experience.

How We Use Cookies

EmberFlow Studio may use cookies and similar technologies to:

• Keep the website functioning properly

• Improve website performance

• Understand how visitors use the website

• Remember certain preferences

• Support forms, checkouts, scheduling, or embedded content

• Measure the effectiveness of content or marketing efforts

Types of Cookies We May Use

Essential Cookies

Essential cookies are required for the website to function properly. These may support security, page navigation, checkout, form submission, scheduling, or other core website features.

Performance and Analytics Cookies

Analytics cookies help us understand how visitors interact with the website, such as which pages are visited, how long visitors stay, and how they arrive on the site.

We may use tools such as Google Analytics if installed on the website.

Functionality Cookies

Functionality cookies may remember preferences or improve your experience on the website.

Marketing or Advertising Cookies

If we use advertising tools in the future, such as Meta Pixel, Google Ads, or similar platforms, cookies or pixels may be used to help measure marketing performance or deliver more relevant advertising.

We will aim to keep this policy updated to reflect the tools we actually use.

Overview

These Terms of Service govern your use of emberflowstudio.com and any related website content, digital products, resources, templates, applications, forms, and general website features provided by EmberFlow Studio.

By using this website, submitting a form, purchasing a product, or accessing our content, you agree to these Terms.

If you do not agree with these Terms, please do not use this website or purchase our products.

Website Use

You agree to use this website and its content only for lawful purposes.

You agree not to:

• Use the website in a way that violates any law or regulation

• Attempt to hack, disrupt, damage, or interfere with the website

• Copy, reproduce, sell, or distribute website content without permission

• Use the website to send spam, malware, or unauthorized messages

• Collect information from the website without permission

• Misrepresent yourself or your relationship with EmberFlow Studio

• Use the website or its content in a way that infringes on intellectual property, privacy, or other rights

Intellectual Property

Unless otherwise stated, all content on this website is owned by or licensed to EmberFlow Studio. This may include text, graphics, templates, layouts, strategy, copy, brand concepts, visual designs, website content, downloads, resources, and other materials.

You may view the website and download resources you have lawfully purchased or accessed for your own permitted use.

You may not copy, resell, redistribute, reproduce, modify, or claim our materials as your own unless you have written permission or a specific license allowing you to do so.

Website Content Disclaimer

The information on this website is provided for general educational and informational purposes. While we aim to provide helpful and accurate content, we do not guarantee that all website content is complete, current, or error-free.

Website content should not be treated as legal, financial, tax, medical, or professional advice.

Third-Party Links and Tools

Our website may link to or integrate with third-party websites, platforms, tools, or resources. We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

You use third-party platforms at your own risk and should review their terms and policies.

Payments

When you purchase a product or service from EmberFlow Studio, you agree to provide accurate payment and billing information.

Payment terms may vary depending on the offer, product, service, proposal, invoice, or client agreement.

Failure to complete payment may result in delayed delivery, paused work, canceled access, or termination of services.

Limitation of Liability

To the fullest extent permitted by law, EmberFlow Studio is not liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the website, digital products, templates, services, or third-party platforms.

We do not guarantee specific business results, revenue, website traffic, conversions, email growth, search rankings, or client bookings from using our website, products, templates, or services.

No Guarantees

EmberFlow Studio may provide strategy, design, copywriting, website support, email marketing setup, templates, and related resources. However, results depend on many factors outside of our control, including your business model, audience, offer, follow-through, market conditions, platform changes, and how materials are used.

We do not promise or guarantee specific outcomes.

Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of the United States and, where applicable, the state in which EmberFlow Studio operates.

Contact

For questions about these Terms, contact:

Nicole Allen
EmberFlow Studio
nicole@emberflowstudio.com

Overview

This Digital Product License applies to templates, downloads, guides, resources, digital files, workshops, trainings, memberships, or other digital products purchased from or accessed through EmberFlow Studio.

By purchasing, downloading, or accessing a digital product, you agree to this license.

What You May Do

Unless a product page states otherwise, your purchase gives you a limited, non-exclusive, non-transferable license to use the digital product for your own business or personal use.

You may:

• Download and use the product for your own business

• Customize templates for your own brand or business

• Use included strategy, copy, prompts, graphics, or resources to support your own marketing or operations

• Make reasonable edits for your own use

What You May Not Do

You may not:

• Resell, redistribute, share, or give away the product

• Claim the product as your own original work

• Sell edited versions of the product as a new template or product

• Upload the product to a shared public drive, marketplace, or template library

• Use the product to create competing templates, resources, memberships, courses, or digital products

• Share login access or download links with others

• Use the product for multiple clients unless the product page or written license specifically allows it

Client Use and Commercial Use

Unless otherwise stated, digital products are licensed for use by one purchaser or one business.

If you are a service provider and want to use a template or resource for client work, you must follow the license stated on the product page or request written permission.

Ownership

Purchasing a digital product does not transfer ownership of the original product, design, framework, copy, strategy, or intellectual property to you.

EmberFlow Studio retains ownership of the original materials. You receive permission to use the product according to this license.

Access

We aim to provide access to digital products as described at the time of purchase. However, we are not responsible for issues caused by third-party platforms, expired links, incorrect email addresses, user error, or failure to download files within any stated access period.

Updates

Some products may receive updates. Unless specifically stated, your purchase does not guarantee lifetime updates, future versions, or ongoing support.

Digital Products and Templates

Because digital products, templates, downloads, and instant-access resources can be accessed immediately after purchase, all sales are final unless otherwise stated on the product page.

We do not offer refunds, returns, or exchanges for digital products once a payment has been processed.

Please review the product description carefully before purchasing.

Memberships and Subscriptions

If EmberFlow Studio offers a membership or subscription, you may cancel your membership according to the cancellation instructions provided at signup or within your account platform.

Membership Payments

Payments already processed are non-refundable.

We do not provide partial refunds for unused time, missed content, lack of participation, or failure to access membership materials.

Membership Access After Cancellation

After cancellation, you will typically retain access until the end of your current billing period unless otherwise stated at purchase.

Your subscription will not renew for the next billing cycle after cancellation is completed.

Custom Services

Custom services, including web design, email marketing setup, brand support, strategy, copywriting, VIP days, website builds, and other done-for-you services, are governed by the proposal, invoice, contract, or written agreement connected to that project.

Unless stated otherwise in your project agreement:

• Deposits and initial payments are non-refundable

• Completed work is non-refundable

• Payments compensate EmberFlow Studio for reserved time, strategy, creative work, communication, planning, design, and execution

• Work may be paused if payments are late

• Project delays caused by missing client content, feedback, access, or approvals may affect timelines

Duplicate Purchases or Technical Issues

If you believe you were charged in error, purchased the same product twice, or cannot access something you purchased, please contact us so we can review the issue.

Contact:

Nicole Allen
EmberFlow Studio
nicole@emberflowstudio.com

Overview

These Client Services Terms apply when you hire EmberFlow Studio for custom services such as web design, email marketing support, brand foundation work, copywriting, strategy, VIP days, template customization, or related creative and technical services.

Your specific project details, pricing, timeline, deliverables, and payment schedule will be outlined in a proposal, invoice, contract, or written agreement.

If there is a conflict between these general Client Services Terms and a signed agreement, the signed agreement controls.

Scope of Work

The scope of work for each project will be defined before work begins.

Work outside the agreed scope may require an additional fee, revised timeline, or separate agreement.

Examples of out-of-scope work may include:

• Additional pages

• Additional revisions

• New brand directions

• Copywriting beyond the agreed amount

• Extra email sequences

• Platform troubleshooting unrelated to the project scope

• Advanced SEO work

• Custom coding

• Ongoing maintenance

• Rush requests

• Rework caused by missing, incorrect, or late client-provided materials

Client Responsibilities

Clients are responsible for providing:

• Timely feedback

• Accurate business information

• Website copy, images, logins, brand assets, and other requested materials

• Access to necessary platforms

• Approvals at key stages

• Payment according to the agreed schedule

Project timelines may shift if client materials, access, feedback, or approvals are delayed.

Platform Access and Third-Party Tools

Some projects may require access to platforms such as Squarespace, Showit, Flodesk, Canva, Google Drive, Trello, Google Workspace, domain providers, payment processors, or other third-party tools.

Clients are responsible for maintaining their own accounts, subscriptions, billing, passwords, and platform access.

EmberFlow Studio is not responsible for outages, platform errors, subscription changes, lost access, third-party policy updates, or technical limitations caused by third-party services.

Revisions

Revisions will be handled according to the project scope or agreement.

Unless otherwise stated, revisions are intended to refine the agreed direction, not create an entirely new concept, strategy, page structure, or project direction.

Additional revisions may be billed separately.

Timeline and Delays

We aim to complete projects according to the agreed timeline. However, timelines may shift due to client delays, platform issues, changes in scope, illness, emergencies, or other circumstances outside of our control.

If a client becomes unresponsive or fails to provide needed materials, feedback, or payment, the project may be paused.

Restarting a paused project may require rescheduling and may be subject to additional fees.

Payment Terms

Payment terms will be outlined in the proposal, invoice, or agreement for each project.

Unless otherwise stated:

• Work does not begin until the required deposit or first payment is received

• Payments are due by the date listed on the invoice

• Late or missed payments may pause work

• Final files, website launch, transfer, or publication may be withheld until outstanding balances are paid

Ownership and Usage Rights

After final payment is received, clients generally receive rights to use the final approved deliverables created specifically for their business, unless otherwise stated in the project agreement.

EmberFlow Studio retains ownership of preliminary concepts, unused designs, unused copy, strategy frameworks, internal processes, templates, systems, and any pre-existing intellectual property used to create the work.

Clients may not resell, redistribute, or claim EmberFlow Studio’s templates, systems, processes, or source materials as their own unless written permission is given.

Client-Provided Materials

Clients are responsible for ensuring they have the legal right to use all materials provided to EmberFlow Studio, including:

• Photos

• Videos

• Fonts

• Logos

• Copy

• Testimonials

• Client stories

• Brand assets

• Stock images

• Music or audio

• Third-party graphics

EmberFlow Studio is not responsible for legal claims arising from materials provided by the client.

Portfolio Rights

Unless otherwise agreed in writing, EmberFlow Studio may display completed work in its portfolio, website, social media, proposals, case studies, or promotional materials.

This may include screenshots, links, mockups, project descriptions, or before-and-after examples.

We will not intentionally share confidential client information, private logins, or sensitive internal business details.

Confidentiality

We respect the confidentiality of client information shared during a project.

We will not intentionally disclose private business information, login credentials, unpublished materials, or confidential project details except as needed to complete the project, communicate with approved third-party tools, or comply with legal obligations.

Clients are also expected to keep private any internal processes, strategy documents, templates, pricing details, or proprietary materials shared by EmberFlow Studio.

No Guaranteed Results

EmberFlow Studio provides creative, strategic, and technical services designed to support your business. However, we cannot guarantee specific results, including increased revenue, website traffic, search rankings, email subscribers, bookings, conversions, or sales.

Results depend on many factors outside of our control.

Support After Completion

Any post-project support, training, edits, troubleshooting, or maintenance will be outlined in the project agreement.

If ongoing support is not included, additional help after project completion may be billed separately.

Termination

Either party may request to end a project according to the terms of the project agreement.

If a project is canceled, paused, or terminated, the client remains responsible for payment for work completed, time reserved, and any non-refundable fees outlined in the agreement.

Contact

For questions about client services, contact:

Nicole Allen
EmberFlow Studio
nicole@emberflowstudio.com

Overview

This Acceptable Use Policy applies to the use of EmberFlow Studio’s website, digital products, templates, memberships, client portals, communities, or any related resources we provide.

You agree not to misuse our website, products, services, or materials.

Prohibited Uses

You may not use our website, products, services, templates, or resources to:

• Break any law or regulation

• Infringe on another person’s intellectual property rights

• Upload, transmit, or distribute harmful code, malware, viruses, or malicious content

• Harass, threaten, abuse, defame, or harm another person or group

• Send spam or unauthorized marketing messages

• Attempt to gain unauthorized access to accounts, systems, platforms, or data

• Interfere with the normal function of our website, products, or services

• Share, resell, redistribute, or misuse protected materials

• Misrepresent your identity or relationship with EmberFlow Studio

• Use our materials to create competing products, templates, memberships, or resources

• Engage in fraudulent, exploitative, unethical, or harmful activity

Violation of This Policy

If we believe you have violated this Acceptable Use Policy, we may suspend or terminate access to our website, products, services, community, or resources without refund where permitted by law.

We may also take appropriate action to protect our business, customers, users, and intellectual property.

Contact Information

For questions about these Website Policies, contact:

Nicole Allen
EmberFlow Studio
nicole@emberflowstudio.com

For questions about these Terms, contact:

Elizabeth Nicole Allen
Nicole Allen LLC d/b/a EmberFlow Studio
345 East Peace St.
Canton, MS 39046
nicole@emberflowstudio.com